The "Ratings Manager" feature can be enabled on your Futuri Mobile app to help keep your app store ratings mostly positive.
There are many reasons that a user might have negative feedback about your app (maybe they're sour about the morning show you no longer have, or maybe they've found a bug we haven't seen yet), and that type of feedback is more useful when we can collect it directly with a form like this. It's also nice to route negative feedback somewhere besides the app stores, so that users who are considering downloading the app aren't dissuaded by users with negative feedback.
When the "Ratings Manager" feature is enabled on your app, users will be presented with this screen:
What's customizable on the screen above?
- Prompt title (i.e. "Share Your Feedback")
- Prompt message (i.e. "Do you like this app?")
- How many uses of the app before we prompt them
- Number of days that a user should see the prompt at the earliest (assuming they have used it enough times as specified in the previous bullet point)
If the user taps "Yes", he/she will see the screen below, which will encourage them to rate the app in the store if they like it:
What's customizable on the screen above?
- Prompt title (i.e. "Share Your Feedback")
- Prompt message (i.e. "Would you like to review our app?")
- App Name (shown as "WXYZ" above) - This is pulled from your normal app settings
- If user selects "Remind me later," how many days later to remind them
If the user taps "Rate [App Name]" on the above screen, he/she will be taken to the app store to leave a review.
However, if the user had tapped "No" on the original screen (when asked whether he/she liked the app), he/she will see this screen instead:
What's customizable on the screen above?
- Prompt title (i.e. "Share Your Feedback")
- Prompt message (i.e. "Would you like to tell us about it?")
- Feedback Button Title (i.e. "Leave feedback")
- If user selects "Remind me later," how many days later to remind them
If the user taps the Feedback button, he/she will then see this screen:
What's customizable on the screen above?
- Form title (i.e. "Share Your Feedback")
- Form message (i.e. "Tell us what you think")
- Submit button text (i.e. "Send")
- An additional message is shown after the form is submitted. The custom text for that is:
- Post-submission title (i.e. "Thanks")
- Post-submission message (i.e. "Your input is important to us")
Any feedback received through the App Ratings Manager can be viewed in the Futuri Control Room under Mobile App > App Rating Feedback when the feature is enabled.
To have the App Ratings Manager feature enabled for your station's app, please contact Futuri VIP Support.