TABLE OF CONTENTS
- My SS32 log should have placeholders for winning songs, but it doesn't.
- My log isn't available to import into SS32 after I export it from my music scheduler.
- My placeholders aren't updating, so the same songs are playing that played yesterday.
- My voting session winners list "UPickWinner" in the artist field, or has no artist field entry at all.
- The voicetracks that surround my placeholders aren’t playing consistently.
My SS32 log should have placeholders for winning songs, but it doesn't.
For placeholders to be inserted into your log, the log must pass through Echo's input folder.
Echo's station.xml file contains a path, and your music scheduler should export to that path. Echo will then modify the original log to insert the placeholders and will place that modified log in the folder, which is what SS32 reads from.
My log isn't available to import into SS32 after I export it from my music scheduler.
When your log is exported from your music scheduler, Echo will place it in SS32's import folder after it parses it. If this does not happen, make sure that Echo is running.
If Echo is indeed running, you may want to try another export from your music scheduler.
It’s also possible that Futuri's web servers were unable to read the log because it is not formatted in the usual way. Check for different formatting and/or stray characters at the beginning or end of the text file.
My placeholders aren't updating, so the same songs are playing that played yesterday.
Ensure that Echo is running and that you have executed the necessary command to initiate the voting (i.e., UPickStart, Begin Top Song, or Begin Song Replacement).
Additionally, ensure the command meets the following criteria:
- Has at least one second of duration before it segues
- Is named exactly the way it's supposed to be
- Is saved in the LDR category (and the LDR category is marked as music in SS32)
- If the cart is a rotator, the individual cuts also need to meet the above length and naming criteria
Next, check your Dispatch server under D:\audio\ldr\inbox, and ensure that the folder is empty. Sometimes files can get backed up in that folder, indicating that SS32's "copy" process has crashed. Deleting the contents of this folder should allow SS32 to resume copying.
If everything appears correct on your end, there may be a connectivity issue or a problem with the playlist that Futuri has on file for your station. Please contact Futuri VIP Support. It may be helpful to provide the .AIR and SKD files from SS32 for the day in question.
My voting session winners list "UPickWinner" in the artist field, or has no artist field entry at all.
There is a setting in SS32 under Optns / Configuration / System / Refresh Artist Label When Cued that needs to be "checked" for SS32 to update the artist field when a new winner is copied into a placeholder.
SS32 may need to be restarted for this change to take effect.
The voicetracks that surround my placeholders aren’t playing consistently.
If a voicetrack is joined to a placeholder and Echo updates the placeholder, SS32 recognizes that it is not the intended song, and it drops the voicetrack.
To avoid this, the voicetrack’s type should be “JN” (“join neither”) rather than the more widely used JB, JU, or JD.