Getting Started - Internet Connectivity

This article will walk you through connecting your transmitter to the internet.  Follow the link below specific to your transmitter model:


Gen4 Transmitters

Internet Connection Setup

To connect your transmitter to the internet, follow the instructions below dependent on your model. 


SINGLE STREAM (SST)

MULTI-STREAM (MST)
The SST has two onboard NICs
  • The Eth1 (priority) port should be used for the internet connection that will carry the stream to the Futuri servers. We recommend a dedicated network link or a router with QoS, so you can ensure adequate bandwidth is reserved for the stream.
  • The Eth2 port should be used to connect to your automation network if it is different than the network attached to the Eth1.  Some automation systems require a static IP address to be assigned for the Now Playing data to work effectively.


Note: Both NICs are set to DHCP by default.


The MST has three onboard NICs:
  • The ETh1 (priority) port should be used for the internet connection that will carry the stream to the Futuri servers. We recommend a dedicated network link, or a router with QoS, to ensure adequate bandwidth is reserved for the stream.
  • The Eth2 port should be used to connect your automation network if it is different than the network attached to the Eth1. Some automation systems require a static IP address to be assigned for the New Playing data to work effectively. 


Note:  Eth3 (AoIP) port is a special port to be used with Axia LiveWire for AoIP.


Static IP Setup 

Optionally, you may set up a static IP if it is necessary for your automation system.


1. Connect a keyboard, mouse and widescreen monitor to the appliance or use the touchscreen (MST only).

2. Click on the grey gear icon.

3. On the “Network” tab, under “ETH1 (INTERNET), click on “DHCP” to turn it off.

4. Click on “IP” to enter the static IP address.

5. Scroll down and click on “DHCP Default Gateway” under “ROUTING” to turn it off.

6. Click “Default Gateway” to enter the IP address of the gateway.

7. Click the “Save” button at the top.

8. You will now be able to access this menu at http://<ip address of the appliance>:3000


Gen3 Transmitters

Internet Connection Setup

To connect your transmitter to the internet, follow the instructions below. 


The transmitter has two onboard NICs.  

  • The Eth1 (priority) port should be used for the internet connection that will carry the stream to the Futuri servers. We recommend a dedicated network link or a router with QoS, so you can ensure adequate bandwidth is reserved for the stream.
  • The Eth2 port should be used to connect to your automation network if it is different than the network attached to the Eth1.  Some automation systems require a static IP address to be assigned for the Now Playing data to work effectively.
  • Note: Both NICs are set to DHCP by default.


    Static IP Setup 

    Optionally, you may set up a static IP if it is necessary for your automation system.


    Caution: If you enter an invalid Static IP address, This will bump your stream offline, If you are not sure what to enter, please contact Futuri VIP Support.


    Confirm that your transmitter is connected to the same network as your automation system. If your streaming transmitter was shipped in the spring of 2016 of later you can contact Futuri Support to set a Static IP address remotely, or you can setup and configure it on your own using the instructions provided.


    Note:  The transmitter has dual NICs, so if needed you can connect one ethernet port to your internal automation network and the other to the outside internet.


    STEP 

    ACTION


    1Connect a keyboard and monitor to the back of your streaming transmitter, and choose "Option 12" for the Network Configuration.
    2From the Network Configuration screen choose the network to configure and assign the Static IP address to the network that is connected to your automation system. Once you have made your selection, Click "OK" to continue.Futuri Transmitter - Network Configuration Screen
    3The next screen "FreeBSD Installer" will ask you to use "DHCP" for the chosen network. In order to configure the Static IP Address, select "No" to continue.Network Configuration - FreeBSD Installer Screen
    4Enter the "Static IP" address you would like to assign, including your subnet and gateway, and click "OK" to return to the Main Menu.Network Configuration - FreeBSD Installer Screen 2
    5From the Main Menu, select "Option 10" to reboot the transmitter. Rebooting the transmitter brings the transmitter back online with the newly assigned IP address.  If for any reason, Option 10 does not result in a transmitter reboot, you can perform a "Hard Reset" by unplugging the transmitter, wait 10 seconds, and plugging the transmitter back in again.Note: If the streaming transmitter is not able to connect to the internet once you have configured the IP address and rebooted, that likely indicates that there is a typo in the configuration, you can repeat the steps above to correct any typos, and/or contact Futuri VIP Support for an appointment with one of the Streaming Engineers to investigate further.

     




J
Jasmine is the author of this solution article.

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