How do I log into TopLine?
Click here: https://topline.futurimedia.com/
I received a presentation from TopLine months ago and I would like the data updated. What should I do?
Click on Research on the left side of your TopLine dashboard and search for the name of the request or check the filter to just show Research I've Requested. Click on the request in your search results.
From there, click on the Request edits button.
Follow the steps and let us know to update the Presentation under “Special Instructions,” and then Submit.
I submitted my research request, but I forgot to add something. What do I do?
If the request has been submitted but not delivered to you yet, call us at 877-221-7979 or email us at vipsupport@futurimedia.com. You can also “chat” with a TopLine support agent by clicking on this icon on the lower right-hand side of your dashboard.
We have a very responsive support team waiting to take your call or your email! Just let us know what information you forgot to add and we will communicate it with our team.
I just received my request and I have a question about the data and possibly some revisions. Can I speak with an analyst?
Yes! Call us at 877-221-7979, email us at vipsupport@futurimedia.com, or send us a chat message (see the previous question). Our TopLine support team will look up your request and answer your questions or put you in touch with the analyst who completed it.
If you already know revisions are needed, click on Research on the left side of your TopLine dashboard and search for the name of the request or check the filter to just show Research I've Requested. Click on the request in your search results.
From there, click on the Request edits button.
Follow the steps and let us know to update the Presentation under “Special Instructions,” and then Submit.
I need my request completed more quickly than your standard deadline. Can you process rush requests?
We know that sometimes you need a quick turnaround, and although we cannot guarantee that we will be able to complete your request more quickly than our standard deadlines, we like to try! Give us the opportunity to accommodate your quick-turn needs. Submit your request and let us know when you need it in the Special Instructions. We will communicate with you if it cannot be done or possibly offer options for a different type of deliverable.
I ordered an Infographic and I love the research you pulled! How do I turn this into a Fully-Designed Presentation?
Click on Research on the left side of your TopLine dashboard and search for the name of the request or check the filter to just show Research I've Requested. Click on the request in your search results.
From there, click on the Request edits button.
Follow the steps and let us know to update the request to a Fully-Designed Presentation or Fully-Designed Infographic under “Special Instructions,” and then Submit.
I submitted a research request, but I forgot what due date I selected. Where can I check?
Go to Research on your dashboard and check the filter to just show Research I've Requested. Requests that have been submitted and are still in progress will be at the top of the screen. By clicking anywhere inside the card, you will be able to see all the details of the request including the due date.
Where do I find my Station Snapshots and Templates in TopLine?
Click on Station Snapshots on the left side of your dashboard. From here, you can scroll through pieces or use the search bar to refine your results. Entering a specific set of call letters will return all the templates snapshots for that station. Enter the word “cluster” to see all the different positioning pieces currently available in your dashboard.
I need changes to my Station Snapshots. How do I request this?
First, you must have Manager access in TopLine to request or make revisions to station/cluster snapshots or positioning pieces. Once you’ve located the snapshot you would like to revise, simply click on the card for that snapshot. Then, click Request update and follow the simple steps.
I just received my Fully-Designed Infographic. Can I have this in Powerpoint?
We create our Fully-Designed Infographics in Adobe Illustrator in order for them to look clean and sleek. However, we can upload your Fully-Designed Infographic onto a Powerpoint slide if you are trying to include it in a larger presentation. Just reach out to our support team by calling 877-221-7979, by emailing us at VIPSUPPORT@FUTURIMEDIA.COM, or by connecting with us on Chat.
I am not able to see Research or Station Snapshots on my dashboard. Where do I find those buttons?
Make sure your sidebar is not collapsed by looking in the lower-left corner of your screen. If you see a double-arrow pointing to the right, click on that icon. That will open up the sidebar and you will see the options spelled out.
How do I add or remove a TopLine user on my account?
Please contact our VIP Support Team for any user updates. You can reach us via the chat icon in the lower right corner of your TopLine dashboard, by emailing vipsupport@futurimedia.com or by calling 1-877-221-7979, option 1.
NOTE: To add a new user, we will need their name, title, mobile number and access level.