Audiovault Integration Troubleshooting (#engage / Futuri Mobile)

This article is part of a series on Audiovault.

My log in Audiovault should have placeholders for winning songs, but it doesn't.

In order for placeholders to be inserted into your log, the log must pass through Echo's input folder.

Echo's station.xml file contains an path, and your music scheduler should export to that path. Echo will then modify the original log to insert the {ccSlot} placeholders, and will place that modified log in the  folder, which is what Audiovault reads from.

My log isn't available to import in Audiovault after I export it from my music scheduler.

When your log is exported from your music scheduler, Echo will place it in Audiovault's import folder after it parses it. If this does not happen, make sure that Echo is running.

If Echo is indeed running, you may want to try another export from your music scheduler.

My placeholders aren't updating, so the same songs are playing that played yesterday (or from my last voting session), or the same song is playing back-to-back during a Takeover session

Make sure that Echo is running and that you have played the necessary command to start the voting (i.e. UPickStart, Begin Top Song, or Begin Song Replacement).

If Echo is running and you have played the correct command to start the voting, make sure the command meets the following criteria:

  • Has at least 1 second of duration before it segues
  • Is named exactly the way it's supposed to be
  • Is saved in the LDR category (and the LDR category is marked as music in TRE)
  • If the cart is a rotator, the individual cuts also need to meet the above length and naming criteria

If everything looks correct on your end, there may be some sort of connectivity issue happening, or there may be a problem with the playlist that Futuri has on file for your station. Please contact Futuri VIP Support.

J
Jasmine is the author of this solution article.

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